Frequently Asked Questions
Welcome to Xanadu Originals! Below are answers to the most common questions regarding our handcrafted earrings, ornaments, materials, and shipping times. If you have any additional questions, please feel free to reach out through our Contact page.
🌟 EARRINGS & JEWELRY DETAILS
Are the earrings heavy to wear?
Not at all! The earring charms are made from genuine Unisub hardboard, which is specifically engineered to be ultra-lightweight. You can comfortably wear them all day long without any heavy pulling on your ears.
Not at all! The earring charms are made from genuine Unisub hardboard, which is specifically engineered to be ultra-lightweight. You can comfortably wear them all day long without any heavy pulling on your ears.
Are the earring hooks safe for sensitive ears?
Yes. We use premium 22-gauge, 316 Surgical Grade Stainless Steel ear hooks. They are 100% hypoallergenic, nickel-free, and highly tarnish-resistant, making them excellent for sensitive ears.
Yes. We use premium 22-gauge, 316 Surgical Grade Stainless Steel ear hooks. They are 100% hypoallergenic, nickel-free, and highly tarnish-resistant, making them excellent for sensitive ears.
Do the earrings come with backings?
Yes! Every pair includes clear plastic earring backs to keep them securely in place while you are out celebrating.
Yes! Every pair includes clear plastic earring backs to keep them securely in place while you are out celebrating.
🎨 HANDMADE CHARACTER & MATERIAL VARIATIONS
Why does the back of my item look different than the product photo?
We use high-quality matte MDF hardboard for both our earrings and ornaments. Depending on our current material stock, the back of your item will feature either a light tan or a dark brown finish.
We use high-quality matte MDF hardboard for both our earrings and ornaments. Depending on our current material stock, the back of your item will feature either a light tan or a dark brown finish.
Are marks on the back of the items normal?
Yes. Because our pieces are precision laser-cut, the backs may feature slight, unique laser marks or charring. This does not affect the vibrant design on the front and is a normal characteristic of the laser-crafting process!
Yes. Because our pieces are precision laser-cut, the backs may feature slight, unique laser marks or charring. This does not affect the vibrant design on the front and is a normal characteristic of the laser-crafting process!
Will the colors look exactly like they do on my screen?
We do our absolute best to capture the exact, vibrant coloring of our jewelry and decor in true, natural lighting. However, because every phone and computer monitor displays colors slightly differently, the physical colors may vary just a bit from what you see on your screen.
We do our absolute best to capture the exact, vibrant coloring of our jewelry and decor in true, natural lighting. However, because every phone and computer monitor displays colors slightly differently, the physical colors may vary just a bit from what you see on your screen.
🎁 PACKAGING & CARE INSTRUCTIONS
What does the packaging look like?
Our earrings arrive beautifully mounted on our signature, custom miniature clothing hanger cutout, making them look like tiny holiday trees hanging in a closet! It is an incredibly fun, high-charm packaging detail that makes them completely ready for immediate gifting as stocking stuffers, Secret Santa surprises, or teacher appreciation tokens.
Our earrings arrive beautifully mounted on our signature, custom miniature clothing hanger cutout, making them look like tiny holiday trees hanging in a closet! It is an incredibly fun, high-charm packaging detail that makes them completely ready for immediate gifting as stocking stuffers, Secret Santa surprises, or teacher appreciation tokens.
What does the ornament packaging look like?
Our ornaments come beautifully presented on a premium 5x7 cardstock backing, securely enclosed inside a clear, sealable bag. This keeps the ornament pristine and perfectly ready to give as a gift!
Our ornaments come beautifully presented on a premium 5x7 cardstock backing, securely enclosed inside a clear, sealable bag. This keeps the ornament pristine and perfectly ready to give as a gift!
How do I clean and store my earrings and ornaments?
To keep your holiday pieces twinkling beautifully year after year:
To keep your holiday pieces twinkling beautifully year after year:
- Cleaning: Wipe gently with a soft, dry microfiber cloth after use. Keep them completely away from moisture, perfumes, hairsprays, and lotions.
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Storage Environment: Store them flat or hanging up in a cool, dry place away from direct sunlight. Do not store them in extreme heat (such as unventilated attics or hot storage sheds), as high temperatures can damage the hardboard materials.
- Safety: Always remove your jewelry before swimming, showering, or sleeping.
📦 SHIPPING & PROCESSING
How long will it take to make and ship my order?
Because each item is handcrafted to order, our current processing time is 1–3 business days before shipment. You will receive a tracking number as soon as your order heads out.
Because each item is handcrafted to order, our current processing time is 1–3 business days before shipment. You will receive a tracking number as soon as your order heads out.